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Changing my order
Once you've placed your order, you can not modify it, but you can amend your contact and delivery details – but you can simply contact us.
Cancelling my order before shipment
As long as the item(s) have not been dispatched, you can cancel your order. Just contact us and we'll cancel it and give you a full refund. Very simple.
Cancelling my order after shipment
Cancellations made after we've sent your item(s) will need to be made at the moment of delivery – simply refuse the delivery, or contact us within 14 days. Once you've notified us, we'll get in touch and we will let you know how to return it, or arrange for a pickup. Once it gets back to us, you'll receive a full refund.
What if I don't like what I have ordered?
Just contact us within 100 days of receiving your order, and we'll let you know how to return it, or arrange a pickup. Once it gets back to us, we will refund you.
What if the item is damaged when it arrives, or I was sent the wrong item?
It is very important that you inspect your order upon delivery, because we will ask you to sign a form confirming that the delivered goods are in good condition. If you're not happy, let our delivery partner know, or note this on the form and contact us.
Before your order leaves our warehouse, our quality control team checks your furniture to make sure everything is aligned with our standards before we send it to you. But in case we've missed something or sent you the wrong product, just let us know within 14 days. It is very helpful if you send us a few photos of the damage or any other issues you have with the delivery. Our team will carefully look at your complaint and let you know how to return the item, or arrange for a collection. We'll either give you a full refund, arrange for a repair, or send you a replacement piece.
For all collections, the product needs to be disassembled and repackaged.
How much do returns cost?
All returns are free of charge.
How long will my refund take?
For security reasons, we can only make refunds to the original payment method you used to place your order. Depending on the used methods, refunds may take between 3 and 10 working days. (After the date at which the item has gotten back to us).